App not working? Check Configuration Settings or send us a diagnostic log
Settings like location services are like water to the Forsite App.
Without it, it will not behave properly.
The diagram below shows you how do check your configurations settings are correct in the Forsite App.
If you have any further issues, you can send us a diagnostic log by clicking on this button located under the 'settings' cog in the top right hand cnr of the Forsite app"
Note: iOS devices will only send this through the apple mail icon directly and not the outlook app.
Related Articles
Settings Required
Added 17.04.21 This article explains the settings required to operate the Forsite App. The Forsite app provides a range of features designed to keep you safe whilst at work. In order for this features to work at their best, we need to access some of ...Help, I can't check in!
Are you physically at the site? Do you have site access? Does the site require location settings on? Do you have data turned on for Forsite? You'll know location is off if the setting icon looks like this. Tap the icon to see your settings. *We do ...What is Location Services?
Updated 08.06.21 This article provides information on location services and how to set your location services. App versions: iOS: 5.0.0+ Android: 5.0.0+ Location services refers to location-based technologies like GPS and Bluetooth that allows ...Phone doesn't work with the Forsite app?
Having trouble with using the Forsite app? Your phone may be out of date or it may be an operating system issue. OS 13.1.2 has reported issues that affect touchscreen, display and bluetooth and location services particularly in dark mode. Click ...Sending a Diagnostic Report
Created at 18.01.22 This article provides information about Diagnostic Reports If the app is crashing or you have having other issues, send us a diagnostic report by following the below steps.