Help, I can't check in!

Help, I can't check in!


  1. Are you physically at the site?
  2. Do you have site access?
  3. Does the site require location settings on?
  4. Do you have data turned on for Forsite?


You'll know location is off if the setting icon looks like this. Tap the icon to see your settings.

*We do not store location logs away from Forsite Sites

 
Check site access, by selecting 'Sites' from the bottom menu.  Tip: Here you can add the site also.
    
Refresh. Sometimes apps just need to be refreshed.


Still no luck? Live chat with us.



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