Phone doesn't work with the Forsite app?

Phone doesn't work with the Forsite app?

Having trouble with using the Forsite app?

Your phone may be out of date or it may be an operating system issue.

OS 13.1.2 has reported issues that affect touchscreen, display and bluetooth and location services particularly in dark mode.

  Click here to read more about this issue. 

We support iPhones and android phones usually no older than 3 years.  If you have a windows phone, sorry we don't support these.

Why not older?  Well technology changes quickly and operating systems are changed.  We have to keep modifying the Forsite app to allow for these changes. 
From time to time apple or google will stop supporting operating systems which means we also must follow.

Android Phones - Android Operating system 4.4 and new is compatible.

  1. Andriod: Settings > Device/Phone Info > Software  Info > Android version

iPhones - iPhone 6 and newer.  This means iOS 11 +.

  1. iPhone: Settings > General > Software update

    • Related Articles

    • App not working? Check Configuration Settings or send us a diagnostic log

      Settings like location services are like water to the Forsite App. Without it, it will not behave properly. The diagram below shows you how do check your configurations settings are correct in the Forsite App. If you have any further issues, you can ...
    • iPhone issues

      Experiencing issues? Your phone may be out of date or it may be an operating system issue. OS 12.2+ has reported issues that affect bluetooth and location services, we recommend you follow this guide to reset your phone -    Click here to read more ...
    • Work Order/Manual Task (App)

      Click here to download this article Need more help or have any further questions? Chat to us via live chat or email on @ 
    • Issues with signing in? - Need to reset your password?

      Receiving an error message when trying to sign in?   There are a couple of reasons this could happen?   1. You are out of data or mobile data?  You can only sign in with either of these.   2. Typo? Double check you've typed your email and password ...
    • I've already completed my induction, why am I asked to reinduct?

      So you're being asked to complete your induction again? Yes this is frustrating but there is a reason for this. When you have completed your induction through the Forsite app, we automatically grant a user access to the site for a period of 48 ...